Client Advisor (Las Vegas, USA)

Ferrari•Las Vegas, NV

7d•Onsite

About The Position

Ferrari Lifestyle is seeking a Client Advisor passionate about luxury fashion and creating brand culture. This role involves building Ferrari Lifestyle as a fashion icon in the individual market and country, acting as a brand ambassador, and attracting new clients through networking. The position requires a client-centric mindset, prioritizing long-lasting relationships and client base evolution. The Client Advisor will be responsible for sales generation, providing exceptional customer service, and contributing to store operations and visual merchandising.

Requirements

Minimum 2 years retail experience within Luxury fashion is preferred.
Extremely strong communication skills (verbal and written).
Ability to meaningfully interact with clients and team.
Ability to multi-task in a dynamic environment.
Keen sense of current fashion trends and fashion sensibility within luxury segment.

Nice To Haves

Bachelor’s degree in related field preferred but not required.
Experience working with international brands is a plus.
Knowledge of Spanish is a plus.

Responsibilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge.
Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships.
Ensure all sales-related policies and procedures are maintained.
Maintain a keen interest in the fashion industry and market trends.
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as the history and heritage in accordance with the Ferrari Lifestyle selling ceremony.
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities.
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment.
Understand and properly execute all register functions pertaining to your role.
Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements.
Maintain a neat and organized understock and stock room.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Identify and communicate product concerns in a timely manner to Store Leadership.
Communicate inventory needs to Store Leadership to support the business.
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times.
Follow all company policies and procedures.