Client Advisor (Las Vegas, USA)

Ferrari•Los Angeles, CA

8d•Onsite

About The Position

Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”. As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships.

Requirements

Extremely strong communication skills (verbal and written)
Ability to meaningfully interact with clients and team
Ability to multi-task in a dynamic environment
Keen sense of current fashion trends and fashion sensibility within luxury segment

Nice To Haves

Bachelor’s degree in related field preferred but not required
Minimum 2 years retail experience within Luxury fashion is preferred
Experience working with international brands is a plus
Knowledge of Spanish is a plus

Responsibilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge
Search and discovery new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships
Ensure all sales-related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as the history and heritage in accordance with the Ferrari Lifestyle selling ceremony
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
Confidence to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment
Understand and properly execute all register functions pertaining to your role
Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
Maintain a neat and organized understock and stock room
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Identify and communicate product concerns in a timely manner to Store Leadership
Communicate inventory needs to Store Leadership to support the business
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
Follow all company policies and procedures