Client Advisor (Part Time) - Las Vegas Forum Shops

Moncler Group•Las Vegas, NV

9h•Onsite

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. This role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs. The role involves performing as a team player, contributing to a positive work environment, providing utmost client experience, developing long-lasting client relationships, driving business and sales goals, achieving and exceeding KPIs, learning brand and product knowledge, collaborating on operations, supporting inventory, following up on customer requests, maintaining visual merchandising standards, and respecting Moncler Brand standards.

Requirements

Minimum 2 years of retail experience, preferably in a luxury environment.
In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
Team-oriented with excellent interpersonal skills.
Client-centric individual who thrives in a fast-paced and dynamic environment.
Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
Dependable, punctual, and flexible.
Ability to communicate in English required (written and verbal).
Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Nice To Haves

Additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).

Responsibilities

Perform as a team player and participate in all activities contributing to the overall objectives of the store.
Contribute to and maintain a positive and collaborative work environment.
Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
Learn and master Brand and product knowledge.
Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
Support in inventory preparation and execution as necessary.
Proactively follow up with customer charge sends, repairs, and holds.
Support and maintain visual merchandising standards.
Respect Moncler Brand standards in terms of grooming and behavior.
Support the store team and business with Visual Merchandising or Training needs.