Client Advisor | Vehicle Equity Advisor | Subaru Trade-Up Program Consultant

Twin Falls Subaru • Twin Falls, ID

2d • Onsite

About The Position

Twin Falls Subaru is hiring a Client Advisor for our Trade Up Advantage program. In this role, you will approach happy Subaru owners in the service lounge and present them with good news about their vehicle's value. You will access their personalized Trade Up Advantage sheet from Subaru CareConnect, which estimates their current Subaru's worth. You will explain their vehicle's value and how it may bring them closer to a new Subaru. When a guest expresses interest in an exact figure, exploring other vehicles, or moving forward, you will introduce them to a sales representative to handle the next steps. This position focuses on initiating conversations with loyal Subaru owners during their service visits, acting as a friendly point of contact. It is not a high-pressure sales role; success comes from being easy to talk to, initiating conversations, and planting seeds for future opportunities. The typical workday is Monday through Friday, 7:45 AM to 4:45 PM. You will report to the Sales Manager and collaborate with the service team.

Requirements

• Genuine friendliness and trustworthiness
• Patience and a focus on planting seeds rather than instant gratification
• Ability to explain simple information clearly
• Sufficient organization to track conversations and follow up
• Willingness to learn the CareConnect system and the Trade Up Advantage process
• Valid driver's license with a clean driving record
• No prior car sales experience required

Nice To Haves

• Backgrounds in retail, hospitality, or customer service
• Natural social skills and ability to start conversations with strangers
• Knowledge and passion for Subarus
• Experience in service, reception, or front-desk roles

Responsibilities

• Working the service drive and lounge, greeting Subaru owners who are in for service
• Pulling each guest's Trade Up Advantage sheet from CareConnect and walking them through it in plain, friendly language
• Explaining to guests their vehicle's value and their options for trading up
• Introducing interested guests to a sales representative to continue the conversation
• Following up with guests to track conversations and re-engage when they are ready
• Maintaining honesty and transparency with all guests regarding trade-up opportunities

Benefits

• 401(k) retirement plan with employer match
• Health and dental insurance
• Accrued paid time off
• Employee vehicle buying and trade-in program
• Discounts on new vehicle purchases or leases
• Paid Subaru product training
• Referral bonus program ($50 for referred guest, additional $50 when referral results in a new Subaru purchase with a completed Trade Up Advantage sheet)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed