Client Advisor- Rolex; Palm Beach

Bucherer USA•Palm Beach, FL

About The Position

The Client Advisor-Rolex provides an outstanding client experience and meets or exceeds sales objectives, serving as a specialized ambassador for the Rolex brand. The advisor is expected to be an expert in Rolex heritage, products, and store inventory, and to create a positive, inviting, elevated environment for clients. The role focuses on building long-term client relationships through trust, strategic follow-up, and effective use of the CRM system and tools, while handling escalated issues diplomatically. The advisor supports Rolex sales and brand presentation throughout the store, mentors and trains other Client Advisors, and works with store management, the Tourneau|Bucherer Merchandising team, and Rolex on product knowledge, inventory, sales, and brand standards. The position also includes visual merchandising, stock and supply oversight, store security and presentation duties, and collaboration with colleagues. Training is provided by Tourneau|Bucherer and Rolex.

Requirements

A passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished and professional appearance with a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.

Responsibilities

Create a positive, inviting, elevated environment and provide an outstanding client experience.
Demonstrate enthusiasm for watches and jewelry and serve as an expert on Rolex heritage, products, stock, and product attributes.
Train and mentor other Client Advisors on Rolex heritage, products, availability, introductions, technical complications, and service.
Assist Client Advisors with Rolex sales by providing product information and supporting closing.
Collect client contact information through the CRM system and build ongoing client relationships through appropriate follow-up, invitations, and communications.
Implement Rolex brand strategies and guidelines and execute the expectations of The Rolex Way in every client presentation.
Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available at the store.
Ensure Rolex watches are presented in keeping with the brand’s luxury image and maintain appropriate visual merchandising.
Meet or exceed sales objectives and understand how daily objectives relate to weekly and monthly targets.
Use the CRM system for clienteling, including appropriate follow-up about new merchandise, special events, campaigns, and occasions.
Incorporate constructive advice from managers to improve sales performance and maintain a balance of sales across the product assortment.
Follow store security procedures, set up cases and windows, and help set up or close the store depending on shift.
Maintain a clean and attractive Rolex area and collaborate respectfully with other Client Advisors and team members.
Adhere to the company dress code and arrive on time.
Schedule and deliver Rolex training sessions in partnership with Tourneau|Bucherer management.
Check Rolex stock daily and ensure watches are handled properly and stock quality is maintained.
Monitor and order supplies such as cleaning kits, catalogues, and other point-of-sale materials.
Communicate with Rolex regarding sales and inventory levels.