Client Account Specialist

Active • Billings, MT

7d • Onsite

About The Position

Our Billings, Montana office is currently seeking a full-time Client Account Specialist. This is an on-site position in Billings, MT. The Client Account Specialist supports the onboarding and maintenance of client marketing campaigns. This position is critical to ensuring our campaigns are launched accurately, maintained effectively, and that internal and external stakeholders are supported with timely information and troubleshooting. The ideal candidate thrives in a collaborative, fast-paced environment, brings strong communication and analytical skills, and enjoys process improvement.

Requirements

• Must be at least 18 years of age or older.
• High school diploma or equivalent required.
• 1+ years of experience in customer service, client account management, or campaign support.
• Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
• Must be able to read, comprehend, and follow written and verbal instructions.
• Exceptional written and verbal communication skills with the ability to translate complex concepts into clear, concise, and professional responses for clients and internal stakeholders.
• High level of attention to detail when handling campaign data, client inquiries, and technical documentation.
• Strong proficiency in navigating CRMs, campaign platforms, and digital tools.
• Comfortable analyzing data, troubleshooting technical issues, and collaborating with IT teams to resolve system-related concerns.
• Ability to work with data sets and create insights that inform business decisions.
• Efficiently prioritizes workload to meet time-sensitive deadlines and shifting priorities while maintaining accuracy and professionalism under pressure.
• Thrives in a team-oriented environment and works effectively with colleagues across departments including marketing, operations, client services, and technical support.
• Maintains composure and productivity in a dynamic environment.
• Adjusts quickly to new tools, evolving processes, or shifting campaign needs with a positive, solution-driven attitude.
• Demonstrates discretion when handling sensitive client or company information, adhering to privacy protocols and organizational ethics.
• Takes initiative, applies feedback constructively, and uses good judgment to support daily responsibilities.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Coordinate onboarding efforts between the business development team and other departments to ensure timely and accurate campaign launches.
• Maintain and update existing campaigns to ensure ongoing success and alignment with business objectives.
• Import, export, and analyze campaign reports and lead data for internal and external use.
• Troubleshoot API errors, data mismatches, and system issues; escalate to appropriate technical teams as needed.
• Support cross-functional collaboration by communicating campaign performance insights and improvement opportunities.
• Assist in the identification and execution of process improvements to enhance workflow efficiency.
• Provide administrative and technical support as needed to internal teams managing active campaigns.
• Complete other duties assigned by management, demonstrating flexibility and responsiveness to evolving needs.

Benefits

• Medical, dental, and vision.
• Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
• Vacation, sick and floating holidays.
• Employee assistance program.
• Paid parental leave.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED