Client Account Manager (Patient Access HUB)

Inizio Engage • Yardley, PA

2d

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A successful candidate will serve as the primary client contact, managing relationships and ensuring successful delivery of patient access HUB programs. This individual will combine strategic thinking with operational execution to drive client satisfaction and program performance. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Requirements

• Bachelor’s Degree or equivalent relevant experience
• 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience)
• Strong understanding of reimbursement, prior authorization, and patient assistance programs
• Experience supporting or managing call center-based programs or service delivery models preferred
• Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting
• Salesforce CRM/CLS experience required
• Strong analytical, organizational, and problem-solving skills
• Excellent communication, presentation, and negotiation skills
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities independently

Responsibilities

• Serve as the primary point of contact for pharmaceutical clients supporting HUB programs
• Build and maintain strong, consultative client relationships
• Lead client meetings, performance reviews, and strategic discussions
• Oversee program delivery, ensuring alignment with client objectives and SLAs
• Analyze performance metrics and provide data-driven insights and recommendations
• Collaborate with cross-functional teams to ensure high-quality service delivery
• Manage program financials, including budgets, invoicing, and P&L tracking
• Identify risks, opportunities, and areas for program optimization
• Support contract management, renewals, and growth opportunities
• Ensure compliance with regulatory requirements and client SOPs

Benefits

• Accrued time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Disability insurance
• Life insurance
• Paid maternity leave benefits
• Paid paternity leave benefits
• Employee discounts/promotion
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree