Client Account Management Senior Manager - - Content Automation and Generative AI

Accenture•New York, NY

2d•$122,700 - $302,400

About The Position

The Client Account Management Senior Manager is a trusted client advisor who manages day-to-day client relationships, drives strategic initiatives, and supports delivery of content and marketing solutions. The role combines account leadership with expertise in Content Automation and Generative AI to identify opportunities to improve content operations, accelerate marketing outcomes, and create business value through emerging technologies. The position works across client service, strategy, creative, technology, and delivery teams. It translates client needs into briefs, plans, and workstreams; develops and presents strategic recommendations; and supports the design and delivery of GenAI proofs of concept, pilots, and transformation initiatives. The role also advises clients on AI adoption, governance, risks, and implementation considerations. The Senior Manager supports sales and solution feasibility, leads service delivery across client portfolios and locations, manages performance and continuous improvement, and works toward service, financial, and cost-to-serve targets. It also manages and develops the account team and oversees the quality and organization of client communications, meetings, feedback, and deliverables.

Requirements

At least 10 years of experience in account management, account planning, advertising, communications, or marketing.
At least 5 years of digital marketing agency or client-side experience managing complex relationships and delivering multichannel experiences.
At least 3 years of experience in a matrix team environment delivering campaigns that may include CRM, communications, content marketing, cross-channel marketing programs, web development, mobile products, or social.

Nice To Haves

Bachelor's degree or equivalent, with a minimum of 12 years of work experience.
At least 9 years of digital marketing agency or client-side experience managing complex relationships.
Solid understanding of creative and production processes across channels.
CRM expertise and a proficient understanding of how to integrate CRM into emerging channels.
Ability to understand insights and turn them into strategic plans.
Ability to independently manage multiple projects simultaneously.
Ability to inspire and lead teams by setting a vision for the account.
Ability to negotiate statements of work on behalf of the agency and manage client scope.
Ability to translate a vision into tactical project steps.

Responsibilities

Manage and strengthen day-to-day client relationships across assigned accounts and initiatives.
Develop an understanding of client business objectives, challenges, and opportunities.
Partner with account leadership to identify and support growth opportunities within existing client relationships.
Serve as the primary liaison between clients and internal teams to align work and support successful execution.
Translate client needs into actionable briefs, plans, and workstreams.
Coordinate collaboration across strategy, creative, technology, and delivery teams.
Identify risks, issues, and opportunities and drive appropriate resolution.
Contribute to strategic recommendations and creative solutions addressing client business goals.
Partner with strategy, creative, and delivery teams to develop integrated client solutions.
Review briefs and work products for alignment with client objectives and campaign goals.
Bring industry insights, trends, and innovative thinking to client engagements.
Support presentations of recommendations, concepts, and solutions to clients and leadership stakeholders.
Participate in research, analysis, and solution development as needed.
Maintain knowledge of Generative AI platforms, content technologies, and automation capabilities.
Evaluate and compare AI and content ecosystem technologies, including OpenAI, Gemini, M365 Copilot, Adobe Firefly, Adobe Workfront, AEM, and Writer.
Assess client challenges and identify opportunities for AI-enabled improvements in efficiency, effectiveness, quality, or scale.
Translate AI concepts into practical, business-focused recommendations for client stakeholders.
Support the design and delivery of GenAI proofs of concept, pilot programs, and transformation initiatives.
Facilitate discussions about AI adoption, governance, risks, and implementation considerations.
Track emerging AI trends and share insights with clients and internal teams.
Support sales opportunities and assess solution feasibility and delivery by leveraging Accenture capabilities.
Improve client and customer relationships in collaboration with account and account management leadership.
Lead execution of delivery work across one or more clients or portfolios, including service delivery strategy across service locations.
Address performance issues and establish operational approaches and continuous-improvement practices.
Implement standard service-level agreement commitments and other financial and operational metrics.
Support contract controllable income targets and cost-to-serve targets, delivering efficiencies through standard processes and synergies.
Manage recruiting, staffing, engagement, team pyramid and mix, utilization, cost-to-serve, and delivery capacity.
Manage, develop, and provide day-to-day pastoral care for the account team.
Organize and manage client feedback to the agency and creative or strategic feedback to clients.
Manage client work from briefing through strategy, creative development, execution, and campaign evaluation.
Ensure client meetings have agendas and accurate contact reports, including follow-up reports for calls.
Run weekly client and internal status meetings.
Ensure the quality and standard of all deliverables.