Client Account Lead

C5MI Insight

7h•$167,144 - $208,929

About The Position

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up. Position Summary: The Client Account Lead (CAL) will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the Special Operations Command (SOCOM) major contractor client and scale relationships, delivery, and outcomes across complex, compliance-driven environments.

Requirements

Bachelor’s degree in Business Administration or a related field with 8-12 years of experience in federal consulting, strategic account management, or delivery leadership; or no degree with 18-22 years of stated relevant experience.
Proven success managing portfolios exceeding $25M in annual revenue.
Experience with SAP ERP implementations or modernization programs within federal agencies.
Exceptional leadership and stakeholder management skills.
Ability to obtain a Secret level clearance.
Deep understanding of client lifecycle, satisfaction metrics, and retention strategies.
Ability to coach and scale client-facing teams across multi-state engagements.
Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels.
Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments.
Strong analytical and problem-solving skills with the ability to think creatively and strategically.
Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization.
Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty.
Must be proactive and self-motivated with a strong sense of ownership and accountability.
Must be able to obtain and maintain an active government clearance (requires U.S. citizenship).

Nice To Haves

MBA or advanced degree in Business Administration, IT, or a related field.
Experience presenting to C-suite or agency executive leadership.
Background in change management at the organizational level.
Track record with IDIQ vehicles (e.g., OASIS, Alliant, CIO-SP3).
Experience leading capture efforts and writing winning proposals on contracts $25M+
Relevant certification, such as PMP or PgMP, FAC-C, SAP certification relevant to federal environments, or ITIL or similar service management certification.
Knowledge of CMMi, ISO, or other federal delivery/quality frameworks.

Responsibilities

Develops and executes account-level strategies aligned with agency missions and C5MI Insight’s growth goals.
Drives innovation, footprint expansion, and multi-year client retention across SOCOM federal accounts.
Identifies new business opportunities and shapes teaming, capture, and recompete strategy.
Acts as the face of the service to the client, owning and growing relationships across the account.
Builds trust through regular communication, planning, and performance transparency.
Serves as a strategic advisor, translating client needs into tailored solutions and delivery plans.
Leads and mentors delivery teams and support functions across multi-state engagements.
Fosters a culture of collaboration, inclusion, high performance, and continuous improvement.
Provides guidance and structure to help team members achieve professional and client outcomes.
Oversees revenue for the account, ensuring profitable delivery and strategic expansion.
Manages budgets, forecasts, and financial performance across engagements.
Owns the sales pipeline at the account level, partnering with BD/Capture and GOVCON Directors to track opportunities and shape proposals.
Oversees demand capacity planning, scope control, and delivery cadence.
Ensures compliance with federal regulations, company policies, and ethical standards.
Drives operational efficiency and continuous improvement across the account.
Represents C5MI as a thought leader in federal forums and industry events.
Grows deep understanding of SOCOM’s mission and goals of the Component Commander’s mission.
Contributes to the development of innovative methodologies and client-facing solutions.
Offers the company’s latest point of view and strategic insights to clients and stakeholders.
Identifies and mitigates risks across client engagements, delivery, and compliance.
Ensures contractual obligations are met and governance structures are in place.
Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts.
Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
Performs other related tasks as assigned by direct supervisor.