Client Account Executive, Mid-Market

Dialpad•Austin, TX

7d•Hybrid

About The Position

About Dialpad More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Requirements

3-5+ years of experience in a closing sales role.
Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience with solution selling techniques such as SPICED and/or MEDDICC.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management skills with the ability to track numerous details.
Willingness to travel to customer locations or events as needed.
SaaS sales background required.
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Nice To Haves

Previous Mid-Market experience preferred.
UCaaS/CCaaS experience.

Responsibilities

Provide best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.
Serve as a consultant to the client, demonstrating the value of additional Dialpad product suite offerings.
Develop and execute a sales strategy for their book of business.
Meet or exceed sales and revenue goals and objectives.
Manage overall customer relationship and customer satisfaction.
Ensure customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
Own the sales process from start to finish for a portfolio of Mid-Market customers.
Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
Generate pipeline and drive an efficient sales process.
Achieve or exceed quarterly revenue goals.
Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.
Become an advocate for the customer back to Dialpad.