Client Account Coordinator

CDI Spaces • Edmonton, AB

173d

About The Position

We are looking for a Client Account Coordinator to join our team who will be responsible for providing exceptional customer service to clients, managing communication, and ensuring smooth processes for quotes, orders, and product delivery. This role focuses on maintaining a high level of customer satisfaction by ensuring accurate and timely responses, monitoring order details, and resolving issues in collaboration with the purchasing team.

Requirements

• Exceptional written and verbal communication skills.
• Minimum 3 years of experience in a similar profile
• Strong attention to detail organizational skills.
• Ability to manage multiple tasks simultaneously and effectively prioritize.
• Strong problem-solving ability.
• Ability to work collaboratively within a team environment.

Nice To Haves

• Experience in customer service, account management, or related field preferred.

Responsibilities

• Monitor and process incoming quote requests, ensuring all required information is provided.
• Prepare and send accurate, finalized quotes based on client requests.
• Verify and clarify any missing details for approved orders.
• Respond to all customer emails within the same day.
• Confirm product availability before finalizing quotes.
• Address discrepancies and manage client quote signoffs.
• Follow up on client queries and necessary tasks.
• Analyze client feedback trends to identify areas for improvement and success.
• Submit finalized order details, including any special instructions, to the purchasing team.
• Ensure alignment between quotes and actual orders by monitoring discrepancies.
• Assist clients with questions, offer recommendations, and confirm final selections.
• Notify clients when their order is submitted to the purchasing team and provide expected timelines.
• Keep clients updated on any changes or issues with their orders.
• Report recurring client concerns to the Customer Service Manager.
• Review and track customer feedback to ensure satisfaction and identify areas for improvement.
• Ensure continuous communication and resolution of any unresolved issues.
• Track order progress and communicate expected delivery timelines to clients.
• Monitor KPIs related to client communication and order resolution.

Benefits

• Competitive salary – Based on experience, skills, and education.
• Support for work-life balance – paid vacation, birthday flex day, and performance-based earned time off.
• Core Health Benefits – 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
• Longevity Rewards – You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
• Tailor-fit workspace – We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
• Inclusive and family-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed