Client Account Analyst
About The Position
The Client Service Analyst is responsible for AMI’s client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work. This role operates as the point of contact regarding the client/vendor invoice accuracy relationship, building and maintaining strong, long-lasting, trusted advisor relationships with the client base. The analyst ensures the timely and successful delivery of dispute management activities according to the client statement of work, clearly communicating progress to internal stakeholders and clients. They will forecast and track key account metrics for dispute management activities, escalate internally with AMI and/or Client stakeholder vendor dispute activities appropriately, and facilitate discussions between vendors and clients to ensure thorough resolution of disputes and discrepancies. The role also involves investigating telecom/utility charges as needed to provide clarity to both client and vendor amid dispute negotiations. Other duties may be directed.
Requirements
- Demonstrated ability to communicate, present and influence credibly and effectively.
- Proven ability to manage multiple client accounts at a time.
- Attention to detail.
- Strong abilities in Excel; pivot tables, macros, and more.
- Extremely organized and understands how to prioritize.
- Excellent listening, negotiation, and persuasion skills.
- Excellent verbal and written communications skills.
- Ability to manage and prioritize work effectively with minimal supervision.
Nice To Haves
- BA/BS degree or equivalent preferred
- Background in Telecommunications, Technology
- Understanding of technology industry and/or utility invoices and/or other relevant experience.
Responsibilities
- Operates as the point of contact regarding the client/vendor invoice accuracy relationship.
- Builds and maintains strong, long-lasting, trusted advisor relationship with client base.
- Ensures the timely and successful delivery of our dispute management activities according to client statement of work.
- Clearly communicates the progress of monthly/quarterly initiatives to internal stakeholders and client, if required.
- Forecasts and tracks key account metrics for dispute management activities.
- Escalates internally with AMI and/or Client stakeholder vendor dispute activities appropriately.
- Facilitates discussions between vendors and clients to ensure thorough resolution of disputes and discrepancies.
- Investigates telecom/utility charges as needed to provide clarity to both client and vendor amid dispute negotiations.
- Other duties as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
