Client Account Administrator

Dealer eProcess•Lisle, IL

12d•Hybrid

About The Position

Are you a detail-oriented professional looking to kickstart your career in automotive client operations? DEP is seeking a motivated, experienced full-time Client Account Administrator to join our Digital Retailing team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities. The Client Account Administrator plays a critical role in ensuring the success of our Digital Retailing team. This position serves as the central point of coordination, managing client onboarding kick-off meetings, facilitating the collection of essential information, and aligning internal departmental resources to maintain the project pipeline and delivery standards.

Requirements

Ability to clearly and confidently discuss company or third-party products/tools.
Comfortable with making calls and sending emails.
Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
Ability to work under pressure and handle multiple projects in different phases.
Proficiency with Microsoft Office and Google Docs Suite
Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce)

Responsibilities

Manages dashboard administration, including creating dealer accounts, adding/removing users, and updating tool configuration settings.
Arranges and conducts client onboarding strategy meetings.
Oversees the completion of all necessary setup documents.
Maintains the product order pipeline.
Reviews and audits active dealer sites.
Coordinates with support and inventory teams on ticket requests.