Client Access Representative

Brightli•Boonville, MO

1d•Onsite

About The Position

Are you a highly skilled customer service representative looking to make a positive impact in your community? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Brightli as a Client Access Representative! Location: California, Missouri is a charming town with a strong sense of community and a convenient location just a short drive from the state capital, Jefferson City. Our small town boasts a unique blend of history and modern amenities, with quaint shops like the Milkbarn Antique Store offering one-of-a-kind treasures and antiques. Surrounded by picturesque farmland, you'll enjoy breathtaking sunsets and a relaxed pace of life. California, Missouri has something for everyone. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

Requirements

High School Diploma or equivalent required
2+ years of customer service experience, preferably in a healthcare setting
Strong computer skills, including proficiency in Microsoft Office Suite
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and organizational skills
Ability to work independently and as part of a team

Nice To Haves

Associate's degree in business, administration, or related field preferred
Familiarity with medical terminology and billing procedures a plus

Responsibilities

Provide exceptional customer service to all clients, staff, and leadership team members
Represent Brightlife Behavioral Health in a professional, collaborative, and relevant manner
Schedule client appointments and manage client flow
Collect payment and handle billing and insurance matters
Maintain accurate and up-to-date client records and files
Assist with data entry and other administrative tasks as needed
Communicate effectively with clients, staff, and providers
Provide support and assistance to other team members as needed
Adhere to HIPAA regulations and maintain confidentiality of client information

Benefits

Competitive hourly rate
Opportunities for professional growth and advancement
Friendly and supportive work environment
Flexible scheduling
Professional development opportunities
Recognition and reward programs
Paid time off and holidays
Health, dental, and vision insurance
401(k) plan with company match
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.