Client Access Representative

Brightli•Quincy, IL

1d•Onsite

About The Position

Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Clarity Healthcare as a Client Access Representative! As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

Requirements

High school diploma or GED required
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to manage stressful situations with professionalism
Basic computer and typing proficiency
Reliable transportation to assigned location

Nice To Haves

Previous customer service experience preferred

Responsibilities

Greet and check-in clients, verify and update personal and insurance information
Schedule clinician appointments and verify client benefits and eligibility
Collect payments, issue receipts, and maintain financial documentation
Handle appointment changes, no-shows, and cancellations in accordance with policy
Answer phone calls, direct inquiries appropriately, and return messages as needed
Prepare and manage client health records to ensure accuracy and completeness
Maintain appearance and organization of the waiting area
Utilize electronic medical record (EMR) system effectively and accurately
Support service monitoring and quality improvement efforts
Assist clients and staff in resolving issues during visits with professionalism and empathy

Benefits

Loan Repayment and Tuition Reimbursement
29 Days of PTO
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Employee benefits package – health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness