Client Access Representative Supervisor

Brightli•Hannibal, MO

6d•Onsite

About The Position

We’re looking for a compassionate and people‑centered Client Access Supervisor to lead our frontline team and support those seeking behavioral health services. You’ll play a key role in daily operations, process improvements, and coaching a team that takes pride in creating a welcoming and supportive experience for each person we serve. This role is an excellent fit for someone who thrives in a collaborative environment, enjoys helping others grow, and is driven to make a positive impact on both client care and team success.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of management or supervisory experience preferred.
Prior customer service experience strongly preferred.
Excellent written and verbal communication skills.
Strong organizational, multitasking, and time‑management abilities.
Ability to work both independently and collaboratively in a fast‑paced environment.
Proficiency with computers and accurate typing skills.

Responsibilities

Oversee daily Client Access operations and provide direct support to staff.
Review and approve timecards and time‑off requests for accuracy.
Conduct on‑site observations to ensure consistent quality and engagement.
Oversee audit and reporting functions for client experience, check‑in, intake, and check‑out processes.
Meet regularly with team leads and representatives to coach, troubleshoot, and identify workflow improvements.
Facilitate training, onboarding, and ongoing education for staff.
Conduct yearly performance evaluations, offering actionable feedback and goal‑setting.
Prepare and distribute daily communications regarding updates, process changes, and training needs.
Partner with leadership to implement new initiatives and improve operational efficiency.
Represent Client Access in meetings, offering insight and contributing to department strategy.
Communicate effectively with internal departments and external vendors to support departmental goals.
Clearly communicate organizational direction and engage team members in achieving department goals.
Provide leadership across all aspects of the Client Access department, supporting staff development and performance.
Actively monitor progress toward strategic objectives and assist with implementation.
Encourage collaboration by involving staff in decision‑making, goal‑setting, and problem‑solving.
Address staff concerns using sound judgment, professionalism, and HR support as appropriate.
Champion change initiatives, ensuring successful adoption of new processes.
Provide consistent coaching, documentation, and performance development plans as needed.

Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment eligibility requirements
Employee benefits package - health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness