Access Supervisor
About The Position
This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues. Provides day-to-day supervision of Access staff to promote an optimal patient experience customer service and availability of medical services. Investigates documents and resolves or refers problems and conflicts using the appropriate help chain. Advocates for patients and families while coordinating multi-visit scheduling appointments. Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System. Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff. Maintains a positive and professional work environment conducive to professional development. In addition to the above job responsibilities, other duties may be assigned.
Requirements
- High School Graduate or Equivalent required.
- 3 years relevant experience
- Proficient communicative, auditory and visual skills
- Attention to detail and ability to write legibly
- Ability to lift/push/pull less than 20lbs
Nice To Haves
- Associate’s Degree Preferred.
Responsibilities
- team building
- issue resolution
- quality assurance
- training
- ensuring exceptional customer service
- day-to-day supervision of Access staff
- Investigates documents and resolves or refers problems and conflicts
- Advocates for patients and families while coordinating multi-visit scheduling appointments
- Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
- Maintains a positive and professional work environment conducive to professional development.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
