Client Access Coordinator
ANCHORAGE COMMUNITY MENTAL HEALTH SERVICES IN•Wasilla, AK
•$20 - $26•Onsite
About The Position
The Client Access Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Client Access Coordinators are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
Requirements
- At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry.
- Skills to work effectively with a large, diverse client and staff population.
- Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Handle incoming calls and route them to the appropriate department or staff member.
- Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
- Collect and verify contact, demographic, and insurance information from clients.
- Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes.
- Communicate and coordinate client and clinic needs to appropriate staff members.
Benefits
- Two healthcare options for employees and their dependent children
- 401k with immediate vesting and up to 5% match
- 3% automatically contributed by AKBH
- 5 weeks of PTO for the first year
- 8 weeks of PTO after the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
