Clerk

GATEWAY CSB PEO LLC•Savannah, GA

7d•$18 - $0•Onsite

About The Position

The Clerk I provides administrative, clerical, and customer service support to Behavioral Health and Intellectual and Developmental Disabilities (IDD) programs. The role supports assigned departments and helps maintain efficient office operations and high-quality customer service. Duties include scheduling consumer appointments, entering data, maintaining records and files, preparing correspondence and reports, processing program documentation, and assisting consumers, staff, and visitors. The Clerk also handles routine office communications, supplies, payments, and meeting documentation, and performs work with minimal supervision. The position is based at Chatham BHCC in Savannah, Georgia, in a general office environment. It routinely uses standard office equipment and may require minor travel between Gateway locations. The role has no supervisory responsibilities. Employees must follow agency policies, maintain confidentiality and professional conduct, complete required training, and keep any applicable licenses or certifications current. Work during agency incidents or emergencies, including non-traditional schedules, may be required.

Requirements

One year of related administrative, clerical, customer service, or office support experience, or one year at the lower level or in an equivalent position.
High school diploma or GED.
Knowledge of general office procedures, including typing, filing, records management, and customer service.
Knowledge of agency and departmental policies and procedures, confidentiality requirements, agency-specific forms and software, scheduling systems, and office workflows.
Knowledge of the Georgia Open Records Act.
Knowledge of Microsoft Office applications and related office software.
Effective verbal and written communication skills.
Ability to answer telephones, direct calls, take accurate messages, assist staff and visitors professionally, and respond appropriately to customer needs.
Ability to sort, route, and process correspondence and maintain organized filing systems and records.
Ability to make sound decisions, prioritize work, meet deadlines, and work independently with minimal supervision.
Ability to interpret policies and procedures, compose professional correspondence, and organize information into reports and summaries.
Ability to review documents and reports for accuracy and prepare agency-specific forms and reports.
Ability to type efficiently and accurately and use scheduling software and office technology.
Ability to implement process improvements as directed and troubleshoot routine office equipment issues.
Ability to remain current regarding departmental policies and procedures.
Ability to meet and maintain applicable minimum qualifications, certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training.
Must complete required training, including new employee orientation, and keep any required licensure or certification current and active.
Must comply with agency conduct, ethics, safety, health, sanitation, confidentiality, and workplace policies.
Must pass mandatory pre-employment drug testing.
Physical ability to frequently walk, sit, stand, and kneel; occasionally climb, balance, bend, and stoop; and frequently lift or move up to 15 pounds.
Ability to work at a computer for extended periods and frequently use fine hand-eye coordination, hearing, and visual acuity.
Ability to travel between Gateway sites as required.

Responsibilities

Greet visitors, consumers, family members, and staff; determine the purpose of visits and direct individuals appropriately.
Schedule consumer appointments using agency-approved scheduling software and maintain electronic calendars as assigned.
Perform data entry and maintain records in accordance with agency policies and procedures.
Collect fees and payments for services when assigned.
Perform clerical duties, including copying, scanning, filing, record maintenance, and document distribution.
Complete forms and documentation in accordance with organizational procedures.
Use Microsoft Office applications to prepare correspondence, reports, meeting notes, and other documents.
Purchase, track, and maintain office supplies and stock items as assigned.
Receive, open, route, and distribute incoming mail, email, and other correspondence.
Answer telephones, respond to inquiries, take messages, and transfer calls appropriately.
Maintain the confidentiality of consumer, personnel, and organizational information.
Prepare and distribute reports to appropriate individuals and departments.
Maintain organized personnel, consumer, and administrative files.
Record and maintain meeting minutes and related documentation.
Provide clerical and administrative support for Behavioral Health and IDD programs.
Process documentation, reports, correspondence, fees, and forms as assigned.
Provide customer service assistance to visitors, consumers, and staff.
Support daily office operations, workflow efficiency, departmental projects, and administrative functions.
Work collaboratively across departments and programs, treating others with dignity, respect, and professionalism.
Perform responsibilities with minimal supervision and support the organization's mission, vision, and goals.