CLERK

Madix Inc. • Goodwater, AL

8d • Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

• Excellent verbal and written communication skills.
• Problem analysis and problem solving.
• Organizational skills.
• Attention to detail.
• Judgment.
• Adaptability.
• Teamwork.
• Stress tolerance.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic Microsoft office, CRM, SAP & data entry skills along with heavy administration needs
• High school diploma or equivalency certificate.
• Two to four years customer service related work experience.

Nice To Haves

• Intermediate Microsoft office skills
• Customer facing
• Quoting smaller store takeoffs
• Quoting medium size store take offs
• Downloading/exporting SAP data to Excel spreadsheets for data entry or reporting
• More complex needs
• Quoting larger size takeoffs (retail/grocery/military)
• Reporting and review contracts.
• Heavily involved in Conference /Team Calls with the customer, TSM and RM.

Responsibilities

• Confer with customers by telephone in order to provide information about products to take orders or cancel accounts.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Follow up customer calls where necessary.
• Enter new customer information into system.
• Identify and escalate priority issues.
• Route calls to appropriate resource.

Benefits

• Group Health Insurance
• Company Paid Group Term Life
• Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
• 401k – Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)
• Holidays – 9 per year (Eligible after 30 days of employment)
• Vacation time
• Educational Assistance
• Employee Assistance Program
• Onsite Clinic – Free medical visits
• Safety and Attendance incentives
• Employee Appreciation Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED