Clerk

Marriott Vacations Worldwide • Sheraton Vistana Villages, FL

2d • Onsite

About The Position

This is a regular full-time position for a Clerk. The role involves managing the resort's lost and found processes, maintaining inventory, handling guest luggage storage, managing property safe deposit boxes, and utilizing refrigeration units for guest perishables. The Clerk will also provide administrative assistance to department leadership, including training associates, and handle mail distribution. Responsibilities include entering and locating information using computers, reading and verifying information, transmitting documents, and communicating with colleagues via electronic devices. The position requires standing, sitting, or walking for extended periods. Core work activities include adhering to safety and security policies, maintaining professional appearance and confidentiality, providing excellent guest service, communicating effectively, developing positive working relationships, ensuring quality standards, and performing other reasonable job duties as requested.

Requirements

• Must be available weekends and holidays
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).
• Transmit information or documents using a computer, mail, or facsimile machine.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• Training associates on the duties listed in this description.

Responsibilities

• Manages all resort lost & found processes including logging, tracking, coordinating, shipping, & returning items, managing inventory, purging/ donating unclaimed items and generating necessary reports.
• Maintaining inventory and conducting regular audits of high valued items and safe stored items.
• Manages luggage storage for guest and keeps and records/ inventory of guest belongs.
• Maintains organization of luggage storage spaces.
• Receiving and returning of guest luggage and belongings.
• Manages property safe deposit boxes and assist guest in their utilization and assignment.
• Utilization of refrigeration units to manage & store guest perishables.
• Provide administrative assistance to department leadership including but not limited to training associates on the duties listed in this description.
• Receive, sort, and deliver internal and/or external mail to departments or guests.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).
• Transmit information or documents using a computer, mail, or facsimile machine.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Competitive pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Free on-site parking
• Complimentary soft drinks
• Discount at all on-site Food & Beverage outlets while on duty
• Work shoe credit through Shoes for Crews twice a year
• Hats, sunscreen, and jackets are provided for those working outdoors, as needed
• Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed