Clerk V Greater Haverhill

Commonwealth of Massachusetts • Amesbury, MA

1d • Onsite

About The Position

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

Requirements

• At least (A) four years of full-time, or equivalent part-time, experience in office work.
• At least one year must have been in a supervisory or administrative capacity.
• Demonstrated ability on all office equipment including; PC, photocopier, scanner, fax.
• Ability to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum
• Knowledge to utilize Word, Excel, Access, FamilyNet System and i-FamilyNet.
• Experience to plan, organize and carry through on office events.
• Ability to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Aptitude to organize and improve filing system.

Nice To Haves

• A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
• A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
• Demonstrated commitment to the core practice values: child-driven, family-centered, community-focused, strength-based, committed to diversity/cultural competency, and committed to continuous learning.

Responsibilities

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquiries to appropriate parties for action.
• Supervision and back-up for assigned support staff
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and/or memoranda as requested.
• Coordinate records production for external requests including records production, redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED