Clerk IV

Iowa State University•Ames, IA

5d•Onsite

About The Position

Iowa State University is seeking a Clerk IV to support Facilities within the Department of Residence. This role plays an important part in keeping day-to-day operations running smoothly across residence hall facilities. This role coordinates and prioritizes maintenance and service requests by creating work orders, communicating with staff about emergency and non-emergency issues, and maintaining accurate records of labor, materials, and facility repairs. This position also serves as a communication hub by responding to student and resident inquiries, providing updates on work orders, issuing service notifications, and coordinating with maintenance teams, supervisors, and vendors. In addition, this role manages key and access systems, maintains and analyzes facility and work order data, supports reporting and operational tracking, and assists with residence hall mural requests and other special projects.

Requirements

Any combination of progressively responsible related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to four years of full-time employment.
Knowledge of institutional and unit policies, processes, and forms.
Knowledge of format and clerical procedures to arrange a variety of material from different sources in a coherent and logical manner.
Knowledge of grammar, spelling, punctuation, and capitalization.
Skill in utilizing computer software packages and online systems to develop unit-specific applications.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to make decisions requiring interpretation and judgment.
Ability to follow oral and written instructions and interpret institutional and other policies accurately.
Ability to gather, analyze, and display data in appropriate format and keep accurate records.
Ability to organize and prioritize multiple tasks.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

Customer service experience
Experience answering phone calls
Experience using a variety of computer systems efficiently, including complex databases
Experience supporting operations in facilities, maintenance, housing, or a similar environment

Responsibilities

Researches information, prepares, reviews and analyzes documents, such as reports, applications, records etc., applicable to a specialized subject area requiring independent informational search and a knowledge of the policies and procedures of both the assigned and related work areas.
Creates and maintains a complex database that requires specialized subject matter knowledge.
Analyzes the data to maintain the database and generate reports.
Troubleshoots database problems for staff.
Advises staff, faculty, and others requiring interpretation of policies and regulations of specific projects or programs in assigned work area.
Coordinates intra unit and interunit operations and procedures and participates in regular staff meetings to discuss and assist in developing operational policies and procedures.
Composes correspondence requiring judgment in the application of policies and procedures in both the assigned and related work areas.