Clerk IV - Quality Assurance Data Clerk

Commonwealth of Massachusetts•Worcester, MA

1d•Onsite

About The Position

The Massachusetts Department of Mental Health (DMH) is seeking a Quality Assurance Data Clerk. This position plays an essential role in producing accurate and impactful data within a mission-driven healthcare environment. By supporting the integrity and accessibility of operational data, this role directly contributes to more informed decision-making and meaningful quality improvement initiatives. It offers a unique opportunity to be part of a team that prioritizes patient-centered care, ensuring that every interaction and outcome reflects dignity, respect, and a commitment to excellence. In this role, you will work at the intersection of data and operations, helping transform high volumes of daily information into reliable, actionable insights. Exposure to systems such as EMR platforms, safety reporting tools, and data visualization software like Tableau provides valuable experience for candidates interested in healthcare analytics or quality improvement career paths. This position is well-suited for someone who is detail-oriented, organized, and motivated to support a collaborative team focused on continuous improvement and delivering high-quality patient care. Please Note: This is a full-time, 37.5-hour position. The hours are Monday-Friday, 8:00 AM – 4:00 PM, with Saturdays and Sundays off.

Requirements

Demonstrates strong organizational skills with the ability to determine appropriate formats and procedures for compiling and presenting information.
Accurately organizes, reviews, and assesses data for completeness, consistency, and quality.
Possesses working knowledge of Quality Assurance metrics and the ability to apply related concepts in a healthcare setting.
Proficient in Microsoft Office applications, including Word, Excel, and Access, with the ability to manage and analyze data effectively.
Manages time efficiently and completes assignments within established deadlines and timeframes.
Skilled in capturing accurate and detailed meeting notes in large group settings.
Maintains a high level of accuracy when working with names, numbers, codes, and other detailed information.
Communicates professionally and builds positive working relationships across teams and departments.
Exercises sound judgment and discretion when handling confidential and sensitive information.
Follows written and verbal instructions carefully while demonstrating strong grammar, spelling, and data entry skills
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

Working knowledge of laws, regulations, and policies governing the Massachusetts Department of Mental Health and WRCH operations.
Familiarity with WRCH data sources, structures, and reporting requirements to support quality and compliance initiatives.
Proficiency in Tableau for creating dashboards, reports, and data visualizations.
Strong understanding of medical record documentation standards aligned with The Joint Commission, Centers for Medicare & Medicaid Services, and Health Insurance Portability and Accountability Act (HIPAA) requirements.
Experience working within healthcare, behavioral health, or hospital-based Quality Assurance environments.
Ability to interpret and analyze clinical and operational data to support performance improvement efforts.
Experience with electronic medical record (EMR) systems and incident reporting platforms.
Advanced Excel skills, including data analysis, pivot tables, and reporting automation.
Knowledge of data governance, data integrity standards, and best practices in data management.
Experience supporting audits, regulatory reviews, or accreditation processes within a healthcare setting.

Responsibilities

Reviews inpatient medical records at established intervals to ensure compliance with WRCH standards, The Joint Commission requirements, and Centers for Medicare & Medicaid Services (CMS) documentation guidelines.
Collaborates effectively with interdisciplinary departments to collect, validate, and manage data in a timely and professional manner.
Performs accurate data entry and maintenance across multiple platforms, including Word, Excel, Tableau, and MHIS, ensuring consistency and reliability.
Identifies, reconciles, and resolves data discrepancies while ensuring completeness and accuracy of all submitted information.
Generates and distributes recurring reports, dashboards, and presentations to support Quality Assurance functions.
Assists in the development, standardization, and maintenance of data collection tools, including spreadsheets and tracking systems for clinical teams.
Supports ongoing and new data initiatives by enhancing data availability, usability, and overall awareness across the organization.
Prepares recurring PowerPoint presentations for committee meetings, ensuring adherence to ADA accessibility standards and organizational guidelines.
Documents meeting minutes, proofreads materials for accuracy and clarity, and maintains strict confidentiality and professionalism at all times.
Provides cross-coverage and support for data operations, including maintaining workflows in the absence of the Data Coordinator and assisting with special projects as needed.