Clerk – Intellectual & Developmental Disability (1161)

Texas Panhandle Mental Health • Amarillo, TX

3d • $0 - $16 • Onsite

About The Position

Texas Panhandle Centers is seeking a Clerk (1161) to deliver trauma-informed care and clerical support functions in the Intellectual & Developmental Disabilities Service Coordination program for clients across Amarillo and the surrounding service area of the Texas Panhandle.

Requirements

• High School Diploma or GED.
• One semester (12 credit hours) of accredited college work, OR a minimum of 8th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
• 6 months of clerical work experience.
• Experience with computer use and terminology.
• Ability to type 45 words per minute or higher.
• Excellent verbal and writing skills.
• Excellent organization and communication skills.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Nice To Haves

• Bilingual (English/Spanish) is a strong plus.

Responsibilities

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Review and edit documents completed by Service Coordinators received via email.
• Maintain client files with updated documents.
• File and revise client and staff contact information.
• Dispatch original documents to Medical Records and create duplicate copies for clients.
• Compose letters and documents for clients and their family.
• Assist Service Coordinators in electronic health records (EHR) on their assigned caseloads.
• Contact clients in the HSC Waiver Interest List via phone and correspond to updates using the State of Texas online portal.
• Prioritize tasks based on deadlines.
• Other clerical duties as assigned.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Benefits

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED