Clerk Intake [1423]

Texas Panhandle Mental Health•Amarillo, TX

1d•$0 - $16•Onsite

About The Position

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Requirements

High school diploma or GED
One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
Six (6) months of clerical work experience
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
Must have a valid Texas driver's license and be insurable under agency vehicle policy.
Must be 18 years of age or older.
Strong data entry and scheduling skills.
Able to multitask.
Attention to detail.
Ability to work well with a team.
Professional attitude.
Able to adjust to changes in work duties.
Reliable attendance.
Strong customer service skills.
Proficient in computer skills to support the responsibilities within the position.

Nice To Haves

Bilingual
Medical office experience

Responsibilities

Maintain ethical and professional communications at all times using respectful Trauma-Informed Care language.
Work in a fast-paced, high-volume clinic setting.
Be part of a clinic support team that ensures individuals seeking mental health services are welcomed to the clinic and assisted through the process of receiving ongoing treatment.
Perform duties in the reception areas of the TPC mental health clinics.
Answer incoming calls and properly route them.
Schedule and reschedule established patients.
Confirm and update demographic information.
Answer basic patient questions and assist with scanning, faxing, and filing as needed.
Verify documentation is up-to-date for services to be reported in compliance with contracts and payer sources.
Schedule provider appointments for services to be performed in the community and clinic.
Complete financial assessments for people seeking services and ongoing at required intervals.
Perform additional data entry duties as needed.
Communicate effectively with nurses, physicians, patients, and other staff.
Adjust daily job duties based on the needs of the clinic and requirements within TPC grants and contracts.
Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Benefits

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
Urgent Care visits for a low $10 co-pay
Medical, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
PTO accrual
Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone