Clerk III - QuickCare Clinics 90%

UIOWA•Iowa City, IA

5d•Hybrid

About The Position

The University of Iowa Health Care - QuickCare is seeking a 90% Clerk III to provide front desk reception duties for checking in and checking out patients, as well as scheduling clinic appointments. This is a high-volume public contact position, requiring use of multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Public Contact/Customer Service experience.
Driver's License and ability to meet UI Fleet Safety Standards.
Availability to provide support to other clinical locations based on clinical need/hours.

Nice To Haves

Medical Terminology.
Experience with EPIC.
Customer service experience in a QuickCare/Urgent Care setting.
Demonstrated excellent written/verbal communication.

Responsibilities

Gathers demographic data information and enters into the hospital EPIC system.
Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
Performs proper name search procedures as outlined in Policy and Procedures Manual.
Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk.
Assumes duties of schedulers and/or receptionists during their absences.
Maintains effective communication with appropriate divisions.
Performs miscellaneous clerical duties as assigned.