Clerk III - Department of Psychiatry

University of Iowa•Iowa City, IA

1d•Onsite

About The Position

The Department of Psychiatry at The University of Iowa Health Care is seeking a Clerk III to join their support team. This role serves as the front line, point of contact for psychiatry ambulatory care clinics. The department provides a comprehensive array of clinical services for individuals across the lifespan with mental health challenges, utilizing a multidisciplinary approach. The department aims to help patients and families achieve optimally satisfying and productive lives. This is an opportunity for individuals who enjoy helping others in a positive, friendly, and polite atmosphere.

Requirements

Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment.

Nice To Haves

6+ months prior clerical experience
Experience working in healthcare with psychiatric / mental health patients
Excellent Communication skills
Experience with Microsoft Office programs
Experience utilizing electronic medical records
Experience with Prior Authorizations.
Experience with cash handling.
Knowledge of the University of Iowa Health Care building and complex

Responsibilities

Responsible for scheduling psychiatry ambulatory care patient appointments following the guidelines of the clinic providers and the Ambulatory Care Services Standards of Excellence.
Provides a positive first impression to patients / callers and match their request to available staff and/or services.
Greet patients and families and complete the check in and out process for their appointments.
Facilitate patient flow through clinic and communication with clinic staff.
Support the psychiatry providers to efficiently provide care to patients.
Collect co-pays for patient visits and balance drawer at end of shift.
Provide reminders / visit verification by phone prior to appointment.
Contact patient and care providers by telephone to complete scheduling of appointments.
Coordinate scheduling of consults across various UI Health Care specialty services.
Problem-solve to satisfy patient needs / special requests.