Clerk III - 90% ASC (Ambulatory Surgery Center)

UIOWA•Iowa City, IA

3d•Onsite

About The Position

The University of Iowa Health Care Medical Center, Ambulatory Surgery Center is seeking a Clerk III to provide clerical coordination and support for ASC clinical operations. Duties will involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. The position is scheduled for 90% availability, Monday through Friday, with 8-hour shifts on a rotating schedule between 5:30 a.m. and 5:30 p.m. Responsibilities include opening and/or closing the Ambulatory Surgery Center, retrieving voice messages, and responding as necessary. The role involves coordinating, updating, and distributing pertinent medical documentation for surgical cases, managing information from previous surgeries, and ensuring its proper documentation and distribution. The Clerk III will be responsible for the initial patient/family greeting, check-in procedures using clinical software, and facilitating patient flow. Tasks may include making telephone calls to patients, obtaining documents, and completing required electronic documentation such as OR arrival and departure times. The Surgery schedule will also be updated as required. The position requires answering questions from staff and visitors appropriately or directing them as needed, and assisting nursing and other medical staff with tasks such as making phone calls and addressing questions.

Requirements

Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of institutional and unit policies, processes, and forms.
Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
Skill in utilizing computer software packages and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to follow oral and written instructions and apply institutional and other policies accurately.
Ability to gather, evaluates, and displays data in appropriate format and keeps accurate records.
Ability to exercise functional supervision over employees.
Ability to organize and prioritize multiple tasks.
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is equivalent to two years of full-time employment.
Medical terminology
Public Contact/Customer Service

Nice To Haves

Basic computer skills desired.
Excellent written and verbal communication skills desired.
Ability to make decisions requiring interpretation and judgment desired.
Knowledge of format and clerical procedures to arrange a variety of material from different sources in a coherent and logical manner desired.
Knowledge of University policies, procedures, and regulations desired.

Responsibilities

Responsible for opening and/or closing the Ambulatory Surgery Center and completing general tasks such as retrieving voice messages and responding as necessary.
Coordinates, updates and distributes pertinent medical documentation for the current, future and previous day’s surgical cases.
Manages information from previous day’s surgeries; verifies that all pertinent information is documented and distributes to other hospital locations appropriately.
Responsible for initial patient/family greeting and follows with check in procedures utilizing the clinical software system(s) and facilitates patient flow.
Responsible for completion of tasks that may arise due to schedule changes such as making telephone calls to patients and obtaining documents.
Responsible for completing required electronic documentation utilizing the clinical software program(s), such as OR arrival and departure times.
Will also update the ASC Surgery schedule as required.
Answers questions from staff and visitors in a suitable manner or directs questions appropriately.
Assists nursing and other medical staff as required such as making phone calls and addressing questions and managing other tasks as they arise.