Clerk III - 100% ASC (Ambulatory Surgery Center)

UIOWA•Iowa City, IA

7h•Onsite

About The Position

The University of Iowa Health Care Medical Center, Ambulatory Surgery Center is seeking a Clerk III to provide clerical coordination and support for ASC clinical operations. This role involves using personal computers, computer terminals, and various software and office equipment. The position is scheduled at 100%, Monday through Friday, with 8-hour shifts on a rotating schedule between 5:30 a.m. and 5:30 p.m. Responsibilities include opening and/or closing the Ambulatory Surgery Center, managing voice messages, coordinating and distributing medical documentation for surgical cases, managing information from previous surgeries, verifying documentation, and distributing it to other hospital locations. The role also involves greeting patients and families, performing check-in procedures using clinical software, facilitating patient flow, making telephone calls, obtaining documents, completing electronic documentation (e.g., OR arrival and departure times), updating the ASC Surgery schedule, answering questions from staff and visitors, and assisting nursing and other medical staff with various tasks.

Requirements

Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of institutional and unit policies, processes, and forms.
Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
Skill in utilizing computer software packages and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to follow oral and written instructions and apply institutional and other policies accurately.
Ability to gather, evaluates, and display data in appropriate format and keeps accurate records.
Ability to exercise functional supervision over employees.
Ability to organize and prioritize multiple tasks.
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is equivalent to two years of full-time employment.
Medical terminology
Public Contact/Customer Service

Nice To Haves

Basic computer skills desired.
Excellent written and verbal communication skills desired.
Ability to make decisions requiring interpretation and judgment desired.
Knowledge of format and clerical procedures to arrange a variety of material from different sources in a coherent and logical manner desired.
Knowledge of University policies, procedures, and regulations desired.

Responsibilities

Opening and/or closing the Ambulatory Surgery Center and completing general tasks such as retrieving voice messages and responding as necessary.
Coordinating, updating, and distributing pertinent medical documentation for the current, future, and previous day’s surgical cases.
Managing information from previous day’s surgeries; verifying that all pertinent information is documented and distributes to other hospital locations appropriately.
Responsible for initial patient/family greeting and follows with check in procedures utilizing the clinical software system(s) and facilitates patient flow.
Responsible for completion of tasks that may arise due to schedule changes such as making telephone calls to patients and obtaining documents.
Responsible for completing required electronic documentation utilizing the clinical software program(s), such as OR arrival and departure times.
Updating the ASC Surgery schedule as required.
Answering questions from staff and visitors in a suitable manner or directing questions appropriately.
Assisting nursing and other medical staff as required such as making phone calls and addressing questions and managing other tasks as they arise.