Clerk III, Unit Clerk

Commonwealth of Massachusetts • Tewksbury, MA

8d • Onsite

About The Position

The Department of Mental Health is seeking dynamic and energetic individuals to fill a Clerk III, Unit clerk. The selected candidate will provide clerical support on an adult psychiatric unit. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff and patients.

Requirements

• Well versed in the English language including spelling, word meaning and word usage with the capability to read, write an comprehend the English Language.
• The ability to use proper English grammar, punctuation and spelling.
• The ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.
• Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Excellent communitation and interperonal skills
• Strong attention to detail
• Ability to prioritize and handle multiple tasks
• Given the population served, bilingual or multilingual fluency

Responsibilities

• Completes A/D/T and Unit Group Attendance assignments in accurate and timely manner.
• Arranges for clinical and medical appointments as ordered, coordination transportation and staff escorts with nursing staff to facilitate delivery of appropriate treatment.
• Answers telephones, transferring calls, taking messages, answering questions, to facilitate communications in the work area.
• Assists in emergency situations by placing telephone calls as directed to insure immediate response and maintain a safe working environment.
• Maintains patient charts, filing documents promptly in an orderly filing system to facilitate agency compliance with established regulations.
• Retrieves records, correspondence, etc. from charts/files for Xeroxing and communication purposes.
• Completes review of patient record at time of discharge to ensure accuracy and completeness of record.
• Receives and distributes incoming mail to facilitate effective communication and organization.
• Makes photocopies, faxes documents, utilizes computer as required to maximize time utilization.
• Types correspondence, memorandums and meeting notes as required to promote organization and communication.
• Reviews forms, lists (team list, bed list, etc.), documents and/or correspondence for accuracy and completeness.
• Maintains adequate supply of forms for unit and keeps them filed allowing accessibility.
• Operates standard office machines and equipment.
• Participates in maintaining a safe environment by requesting repairs for unsafe conditions, completing work orders and advising supervisory staff.
• Participates in hospital-wide committees as assigned.
• Practices principles of CARE when necessary to provide a safe environment.
• Actively participates in the Improved Operational Performance process at the office and hospital wide level to improve the quality of care.
• Maintains and communicates to Nursing Staff a thorough knowledge of DMH, DPH, CMS and Joint Commission and HIPPA Standards in order to maintain standards of care.
• Other duties as requested/assigned.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED