Clerk II

Lake County•Round Lake, IL

About The Position

Under direct supervision, the Clerk II performs moderately difficult duties related to patient representation, with possible direct patient contact. Work follows prescribed methods, techniques, and procedures and includes clerical support such as telephone contact, inventory control, and record keeping. The position is scheduled for 37.5 hours per week and provides direct clerical care to help patients receive timely and appropriate service. The Clerk II supports patient access and clinic operations by welcoming and directing clients, explaining intake and income verification processes, assisting with appointments and payments, responding to inquiries, and making appropriate referrals. The role also supports patient-record management, waiting-room orderliness, quality improvement, safety, emergency preparedness, and staff training activities. Applicants must live in Illinois or Wisconsin to be eligible to work at the Lake County Health Department. Employment offers are conditioned on successful background screening and drug and alcohol testing, and may include a pre-employment medical exam. The position is represented by AFSCME Council 31.

Requirements

High school diploma or GED.
Must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department.
Successful completion of background screening and drug and alcohol testing is a condition of an employment offer; a pre-employment medical exam may also be required.

Responsibilities

Greet clients upon arrival and departure from the clinic.
Direct clients with appointments to the correct clinical intake area and explain the general intake process to new clients without appointments.
Explain the income verification process to new clients.
Assist clients with making appointments and enter data into the computer system.
Direct clients through the process for making payments.
Handle client inquiries and assist with appropriate referrals or appointments to LCHD/CHC programs or other agencies.
Assist with filing and retrieving patient records for clinics.
Help maintain the neatness and orderliness of the waiting room.
Participate in ongoing quality improvement activities, including customer satisfaction survey completion and assessment, monitoring, and improvement of program services.
Perform duties in a manner that maximizes clinic efficiency and productivity.
Participate in staff meetings, in-service training, seminars, mandatory drills, and other training, including age-specific educational training.
Develop and maintain basic knowledge of services available at LCHD/CHC and awareness of Chronic Care Model processes.
Develop and maintain working knowledge of individual emergency preparedness roles.
Demonstrate adherence to National Patient Safety Goals.
Report unusual occurrences that may affect the safety or well-being of clients, patients, or co-workers to the supervisor and/or Safety Officer.
Assist with bilingual translation as appropriate.
Perform other duties as assigned.