Clerk II

Lake County•Waukegan, IL

2d•Onsite

About The Position

The Clerk II is a valuable member of our Clinical Operations team who under direct supervision performs work of moderate difficultly in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, inventory control and record keeping.

Requirements

Requires High School Diploma or GED.
Assist in bilingual translation as appropriate.

Responsibilities

Greets clients both upon entrance and departure from clinic.
Directs clients with appointments to the correct clinical intake area.
Provides new clients without appointments with an explanation of the general intake process.
Able to explain income verification process to new clients
Assists clients with making appointments and enters data into computer system.
Directs clients in process for making payments.
Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
Assists with the filing and pulling of patient records for clinics.
Assists in maintaining the general neatness and orderliness of the waiting room.
Participates in Quality Improvement activities on an on-going basis, with particular emphasis placed on customer satisfaction survey completion.
Performs job duties in a manner to maximize clinic efficiency and productivity.
Participates in staff meeting, in-service training and seminars, as appropriate.
Provide direct clerical care to ensure patients receive timely and appropriate service.
Develops and maintains a basic knowledge of services available at the LCHD/CHC.
Develops and maintains a basic awareness of the Chronic Care Model Processes in order to reduce health disparities within our communities.
Develops and maintains a working knowledge of individual Emergency Preparedness roles.
Demonstrates adherence to National Patient Safety Goals.
Participates in quality improvement activities to assess, monitor and improve program services.
Participates in mandatory in-services and drills, attends staff meetings, and other trainings, including age specific educational trainings offered on a regular basis for professional development.
Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and co-workers directly to the supervisor and/or Safety Officer.
Performs other duties as assigned.