Clerk I/CSP

Manatee County Clerk of Circuit Court & Comptroller•Bradenton, FL

1d•Onsite

About The Position

The Manatee Clerk’s Child Support Program provides comprehensive case management including; locating parents responsible for the support of a child, establishing paternity, obtaining, enforcing and modifying child support orders. This position is responsible for providing superior service to both internal and external partners of the Clerk’s Office. The Clerk I/CSP safeguards confidential information and accurately and effectively performs a variety of clerical and administrative duties. Including utilizing the Child Support Management system to work assigned tasks related to Child Support Program services. The Clerk I/CSP position is a full-time, non-supervisory position reporting to the team Supervisor.

Requirements

High School diploma or GED
One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
Basic mathematical aptitude, as well as alpha and numeric filing skills are required
Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
Sitting for prolonged periods of time
Repetitive actions/motion of one or both hands
Hearing ordinary conversation and office sounds
Verbal communication in person and on the phone
Written communication by hand and on PC
Bending/squatting/kneeling
Ability to lift 25 lbs.

Responsibilities

Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
Greeting customers upon arrival and accurately checking them in to be seen by a case manager
Performs general clerical and receptionist duties for the CSP
Maintains strict confidentiality of sensitive data as required in DOR and Clerk’s policy and procedures
Maintains a complete and accurate record, using the Child Support case management system and established division procedures
Accurately completes CAMS tasks and non-task related duties as assigned within specified time frames
Accurately completes system scanning and post scanning review as assigned for the Child Support case management system
Accurately completes weekly communications with DOR Employer Services to request employment records be added to the CAMS system
Accurately E-File Interstate Petitions
Facilitate Telephonic hearings as needed
Update demographic information post hearing from Memorandum to the Clerk
Timely completion of daily rounds
Regular and reliable attendance is an essential function of this job