Clerk for International Student Services

Metropolitan Community College (Kansas City) • Omaha, NE

4d

About The Position

This clerical position provides customer service to current and prospective international students by answering basic academic and immigration-related questions. The position is also responsible for reviewing prospective F-1 student applications to ensure they are complete and meet eligibility requirements before further processing.

Requirements

• Experienced user of all Microsoft applications including Outlook, Word, Excel and Powerpoint
• Experienced in working with databases
• Previous customer service experience
• Possess previous multi-cultural experience
• High School Diploma/GED
• One year job related experience
• Equivalent combination of education and/or work experience considered.
• Must pass a background check.

Nice To Haves

• Multi-lingual is preferred but not required

Responsibilities

• Provide customer service support
• Meet and greet all customers in the office
• Use multi-line phone, PC’s, printers, copiers, fax machine and other office equipment
• Respond to mailbox inquires
• Assist prospective F-1 students through the application process
• Serve current F-1 students by answering basic academic and immigration questions that help students maintain their legal immigration status
• Ensure that the highest level of confidentiality is maintained in the International Student Services office based on FERPA and MCC policy, guidelines and procedures
• Use Ellucian/Colleague and Microsoft Office Suite
• Complete special projects as assigned
• Assume duties of Work Study in his/her absence
• Consistently and dependably attends work, activities, and functions as scheduled or assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED