Museum - Part-Time

City of Loveland•Loveland, CO

22h•Onsite

About The Position

Facilitates front-line day to day operations at the Loveland Museum by greeting guests and performing customer service for front desk areas that include clerical, receptionist and room setup duties. Shifts will be on Friday and Saturday per business needs. This is a part time, non-benefited position working less than 20 hours per week.

Requirements

High School graduate or GED required.
Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties, including high degree of public contact and customer relations required.
Must possess proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and Facility Management team.
Must demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests.
Ability to follow written and verbal direction.
Ability to complete fee transactions quickly and accurately and prepare daily cash report using math principals.
Must be able to operate menu driven computer/cash register system.

Nice To Haves

Experience in museum or recreation center setting preferred.
Computer experience using MS Word and MS Excel preferred.

Responsibilities

Ensures a quality visit to Loveland Museum guests by receiving and greeting individuals and professionally assisting callers as needed. Primary workstation is the front desk.
Provides quality customer service, guest check-in, facility reservations, activity registrations, answering phones, merchandise sales, opening/closing museum, cleaning and sanitizing areas on a regular rotation, admissions and gift shop sales, and organization and stocking merchandise.
Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management team and public.
Performs other duties as assigned.