603050 - Clerk, Administration
About The Position
Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. The position involves downloading orders into the NDS system, manually entering orders when necessary, and reviewing/correcting reports. It also includes notifying customers of item "outs," ensuring necessary documentation like COAs and Spec Sheets are provided, and handling daily invoicing of credit memos. Additionally, the role involves answering and directing phone calls, researching customer inquiries, providing backup for other positions, and assisting the Office Supervisor with back-office duties. A key aspect of the role is treating all customers with dignity and respect, and adhering to all company policies and safety rules.
Requirements
- Bilingual candidates preferred: English or Spanish
Responsibilities
- Download PSP orders into NDS system after review and correction of ROE Edit List.
- Manually enter orders into NDS or PSP system when necessary.
- Review and correct Order File Status Report.
- Transfer order file for routing.
- Notify customers or sales reps of customer item “outs”.
- Ensure COAs and Spec Sheets are provided to Customers as necessary.
- Daily invoicing of credit memos.
- Answer telephone and direct calls to appropriate person.
- Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
- Provide backup to Will-Call and other positions as directed by Supervisor.
- Provide Sales Representative vacation relief.
- File documents as directed.
- Assist Office Supervisor with back office duties such as cash handling and NDS data input.
- Treat all customers both external and internal with dignity and respect.
- Adhere to all company policies, procedures and safety rules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
