11700B - Clerk, Administration

Bakemark•Saratoga Springs, NY

3d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. Key duties include downloading orders, reviewing and correcting data, manually entering orders when necessary, and managing order file status. The position also involves notifying customers or sales representatives of item "outs," ensuring necessary documentation like COAs and Spec Sheets are provided, and handling daily invoicing of credit memos. Additionally, the role supports credit and collections, answers and directs phone calls, researches customer and affiliate inquiries, and provides backup for other positions, including Will-Call. This role also offers vacation relief for Sales Representatives and assists the Office Supervisor with various back-office duties such as cash handling and data input. A core aspect of the role is to treat all customers with dignity and respect, adhering to all company policies, procedures, and safety rules. Other duties may be assigned to meet company goals.

Requirements

Processing incoming orders
Reviewing and correcting data (ROE Edit List)
Manual order entry
Managing order file status
Notifying customers/sales reps of item availability
Providing COAs and Spec Sheets
Daily invoicing of credit memos
Answering and directing phone calls
Researching customer inquiries
Filing documents
Cash handling
NDS data input

Nice To Haves

Back up to Will-Call
Sales Representative vacation relief
Assistance with back office duties

Responsibilities

Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Answer telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide back up to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as needed to meet company goals and objectives.