Clerk 2 - Customer Service Representative/Dispatcher (Local Government)
About The Position
This position with the Area Agency on Aging performs a wide range of front desk and clerical duties to support drivers, supervisors, and caseworkers as well as community members who are consumers of our services. In this Clerk 2 position serving as a Customer Service Representative/Dispatcher, you will perform the following duties: Trip Coordination: Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation Customer Intake: Help new consumers complete forms to apply for transportation services Data Verification: Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals Front Desk Communication: Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service Clerical Work: Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updated Agency Staff Support: Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff.
Requirements
- Six months as a Clerk 1 and educational development to the level of the eighth grade; or Completion of a high school business curriculum; or Any equivalent experience and/or training which provided the required knowledges and abilities.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation.
- Pass a drug screening (conditional offer of employment).
- Satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance (conditional offer of employment).
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work.
Nice To Haves
- Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.
Responsibilities
- Take travel reservations from existing consumers
- Direct and communicate with drivers to ensure safe, reliable, and timely transportation
- Help new consumers complete forms to apply for transportation services
- Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totals
- Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer service
- Perform data entry, scan documents, and process mail
- Help maintain filing systems and ensure records are updated
- Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff
Benefits
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
