Clerical Support ll - Onsite

Dovenmuehle Mortgage, Inc. • Lake Zurich, IL

10d • $18 - $19 • Onsite

About The Position

Provides clerical support to the organization and assigned department(s). Reports to Supervisor/Assistant Manager. This role involves opening, identifying, sorting, and distributing incoming mail, preparing outgoing mail, maintaining departmental files, performing data entry, and scanning, faxing, copying files and documentation. The position also requires completing annual regulatory compliance training. Specific duties may include answering inbound bankruptcy calls, processing phone payments, providing addresses, transferring calls, reviewing bankruptcy notifications, setting up workstations, uploading documents, emailing contacts, reviewing dockets, and filing GSE claims.

Requirements

• High School diploma or equivalent.
• Basic PC skills, including standard Microsoft applications.
• Effective verbal communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
• Good grammar and proofreading skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects.

Nice To Haves

• Clerical experience in mortgage servicing, banking, or legal environment
• 2-3 years of clerical experience.

Responsibilities

• Open, identify, sort, and distribute incoming mail.
• Review contents of mail, date stamp, sort, and count per department standards.
• Prepare outgoing mail and priority correspondence.
• Maintain departmental files and documents in accordance with organizational procedures and applicable laws and regulations.
• Perform data entry functions as defined by departmental processes and procedures.
• Scan, fax, file, and copy files and documentation.
• Successfully complete annual regulatory compliance training.
• Answer inbound bankruptcy calls according to procedures.
• Process payment by phones payments.
• Provide fax, email, and mailing addresses to borrowers, third parties when applicable.
• Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable.
• Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable.
• Upload required documents.
• Email firms and internal contacts to validate foreclosure sale.
• Review dockets, action issues.
• File GSE claims timely, confirming fees have been moved.
• Prepare 2130 forms and 2650 forms following through to completion.
• Train and mentor junior staff.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED