CODE Clerical Support
About The Position
The NYC Department of Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations. The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above.
- Authorization to work in the United States is required for this position.
- The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas.
- Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.
Nice To Haves
- Excellent Communication Skills.
- Strong Customer Service Focus.
- Computer and Windows applications Proficiency.
- Bilingual a Plus.
Responsibilities
- Processing complaints received from 311 in regard to the Housing Maintenance Code.
- Performing callback functions such as contacting tenants to verify if conditions have been corrected.
- Facilitating customer service, such as: handling telephone inquiries from tenants, and owners regarding complaints and inspection results.
- Performing data entry and processing of Dismissal Request and Notice of violations
- Retrieving information using HPD’s database for requested information.
- Maintaining a variety of difficult and responsible statistical reports, including maintaining, examining, preparing and creating spreadsheets.
- Performing liaison activities among Code Enforcement Borough offices.
- Assists unit with special projects, as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
