Clerical Support Clinical Program

University of Detroit Mercy•Detroit, MI

2d•Onsite

About The Position

The primary purpose of this role is to manage the front desk at the law school clinic, including processing incoming calls and visitors, managing incoming and outgoing mail, maintaining and ordering supplies, and providing clerical support to the clinical program and the Assistant Dean of Experiential Education. This role is also the point person for CLIO, the legal case management system used by the program and supports the Federal Pro Se Clinic.

Requirements

A high school diploma or GED.
Two to five years of relevant employment experience (or an equivalent combination of education and employment).
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to answer and direct phone calls and take and distribute accurate messages.
Ability to receive, sort, and distribute incoming mail.
Ability to prepare and send outgoing mailings and packages.
Ability to photocopy, scan, and fax documents.
Ability to type documents and correspondence.
Data entry into electronic case management system requiring accuracy and attention to detail.
Proficient in use of email and internet.
Monitoring and ordering inventory of office supplies.
Knowledge of relevant software applications including MS Office.
General organization and time management skills, including the ability to multi-task.
Ability to report building issues as needed.
Ability to maintain confidentiality.

Nice To Haves

Adaptability and teamwork.
Positive attitude.
Experience with CLIO case management system.
Legal experience or education.

Responsibilities

Manage the front desk, including all incoming calls and providing callers with information about other clinics, agencies, and legal providers if the clinic cannot assist.
Process incoming and outgoing mail.
Provide building access, greet and welcome visitors including clinic clients, students, and other Detroit Mercy personnel.
Order and inventory supplies as needed.
Assist with reporting building and equipment issues.
Manage conference room reservations.
Establish and maintain student accounts and clinic files in CLIO, and generate reports of clinical hours and other data as needed.
Provide CLIO and other support for the Federal Pro Se Legal Assistance clinic, including maintaining case files and supporting the Clinic Director.
Provide other clinic support as needed.

Benefits

Three health plans to choose from with a large national provider network.
Option to purchase additional dental plan through Sun Life.
Dental care available at the School of Dentistry for the employee, spouse, or legally domiciled adult and dependents, with a waiver up to $3,000 per individual per calendar year. After the cap, employees pay 25% of remaining fees.
Option to purchase additional vision plan through Heritage.
Vision benefits available at Detroit Mercy Eye Institute including a $35 comprehensive eye exam, contact lens exam starting at $70, 50% off optical frames, 25% off sun frames, 30% off prescription lenses, and 20% off prescription contact lenses (cannot be combined with insurance).
Health Savings Account and Flexible Spending Account options.
Employee Assistance Program for everyone in the household.
Short-Term and Long-Term Disability.
Life and AD&D insurance (one times base salary up to $100,000).
Option to purchase additional life insurance, accident insurance, and/or critical illness insurance.
Tuition Remission Benefit for employee, spouse, and children.
Retirement Plan: Employees contributing 3% receive an Employer contribution of 6%; employees contributing 4% receive an Employer contribution of 8%.