Clerical Support Clerk, Integrated Care Team/DTES

Vancouver Coastal Health • Vancouver, BC

18h • CA$26 - CA$28 • Hybrid

About The Position

Works across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services. Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization.

Requirements

• Grade 12.
• Office Administration Certificate, Medical Terminology and one year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience.
• Exceptional customer service and communication skills.
• Knowledge of community, social and mental health resources in the DTES.
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
• Ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.
• Working knowledge of office procedures.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of basic accounting principles.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Physical ability to perform the duties of the position.

Responsibilities

• Carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services.
• Working in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships.
• Supporting the client and family care model and the DTES 2nd generation strategy.
• Operating a multi-line switchboard/phone system.
• Identifying emotional, social, or environmental barriers and intervening to eliminate stigma.
• Troubleshooting and solving software related problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED