Clerical Support Associate - OP Mental Health
About The Position
Humber River Health is seeking a Clerical Support Associate to join their Mental Health and Addictions team. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and prioritize Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is affiliated with the University of Toronto and Queen’s University, focusing on Clinical Excellence, Optimizing Care through Technology, and Community Connection. As part of a dynamic team, the Clerical Support Associate will contribute to the journey towards high reliability care.
Requirements
- High school graduate or equivalent.
- Minimum 1 year full time equivalent recent clerical experience required, preferably in a mental health care setting.
- Good keyboarding skills, with minimum typing speed of 40 WPM.
- Computer proficiency including Microsoft Office Suite.
- Strong interpersonal skills, both oral and written.
- Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
- Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
- Ability to work independently with minimal supervision in a team environment.
- Demonstrated customer service skills.
- Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
- Excellent attendance and discipline free record required.
Nice To Haves
- Completion of a Community College Medical Secretary Diploma an asset.
- Completion of a medical terminology course preferred.
- Technology literacy and usage skills preferred. Such as: video conferencing using MS Teams, OTN etc, and ability to use mobile technologies such as smartphones and tablets to connect patients to care.
- MEDITECH computer experience an asset.
- Knowledge of a second language an asset.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
Responsibilities
- Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
- Responsible for internal/external customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
- Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, faxing/filing, stocking/ordering of supplies, OTN etc.
- Communicates with other departments and service areas.
Benefits
- Greater Toronto’s Top Employers recognition
- Evidence-based leadership
- Culture that consistently wows with unwavering commitment to Staff, Physician and Volunteer engagement
- Member of the Toronto Academic Health Science Network (TAHSN)
- Deeply involved in research and academic collaboration
- Dedicated to high-quality patient care
- Values of compassion, professionalism, and respect
- Commitment to creating an inclusive, equitable and accessible workplace
- Fosters a culture where everyone feels respected, valued and empowered to contribute
- Welcomes applications from individuals of all equity-deserving groups
- Complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act
- Accommodations available throughout the recruitment process and employment
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
