Clerical Support Associate - Haemodialysis, Wilson
About The Position
Humber River Health is seeking a Clerical Support Associate to join their Haemodialysis Department within the Nephrology Program. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and prioritize Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is affiliated with the University of Toronto and Queen’s University, aiming to become a community academic hospital. This role is crucial in supporting the Haemodialysis department by providing essential administrative, clerical, and customer service functions.
Requirements
- High school graduate or equivalent.
- Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent.
- Minimum of one year of full-time recent clerical experience, preferably in an out-patient health care setting.
- Knowledge of medical terminology.
- Demonstrated excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Good organizational and problem-solving skills, including the ability to prioritize a varied and busy workload.
- Demonstrated ability to cope with tight deadlines, frequent interruptions, and emergency situations.
- Good keyboarding skills with a minimum typing speed of 40 wpm.
- Excellent interpersonal and communication skills (verbal and written).
- Very good spelling, proofreading skills, minute writing, and math skills.
- Demonstrated strong customer service skills.
- Excellent attendance and discipline-free record.
Nice To Haves
- MEDITECH computer experience.
- Experience in community-wide scheduling.
- Recent hospital clerical experience, especially in nephrology.
- Recent registration experience in Nephrology.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices.
Responsibilities
- Serve as the first point of contact for patients and their families.
- Provide administrative, clerical, and customer service support, including reception, answering telephones, and organizing tests, procedures, and lab work.
- Communicate regularly with the Dietary department, inputting and monitoring information in Thoughtwire.
- Register patients for appointments and apply armbands within a 30-minute window.
- Re-book missed wheel-trans rides and assist drivers in locating patients.
- Book appointments in community-wide scheduling systems and make changes to patient schedules.
- Collect statistics and data as required, including ORRS data collection and submission.
- Perform unit staffing tasks according to guidelines, in consultation with the Manager or designate.
- Provide other clerical support as requested by the Resource Nurse/Manager.
Benefits
- Support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement.
- Member of the Toronto Academic Health Science Network (TAHSN) and deeply involved in research and academic collaboration.
- Dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
- Committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
- Accommodations are available throughout the recruitment process and employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
