Clerical Support Associate - Haemodialysis, Church
About The Position
Humber River Health is seeking a Clerical Support Associate to join their Haemodialysis Department within the Nephrology Program. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and prioritize Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is affiliated with the University of Toronto and Queen’s University, focusing on Clinical Excellence, Optimizing Care through Technology, and Community Connection. This role is crucial in supporting the Haemodialysis department by providing essential administrative, clerical, and customer service functions.
Requirements
- High school graduate or equivalent.
- Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
- Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
- Knowledge of medical terminology required.
- Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook.
- Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
- Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
- Good keyboarding skills with a minimum typing speed of 40 wpm.
- Excellent interpersonal and communication skills (verbal and written).
- Very good spelling, proof reading skills and minute writing as well as math skills.
- Demonstrated strong customer service skills.
- Excellent attendance and discipline free record required.
Nice To Haves
- MEDITECH computer experience an asset.
- Experience in community wide scheduling strongly preferred.
- Recent hospital clerical experience especially in nephrology strongly preferred.
- Recent registration experience in Nephrology strongly preferred.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
Responsibilities
- First line of contact with patients and their families.
- Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work.
- Regular communication with Dietary department, input to and monitor Thoughtwire.
- Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients.
- Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.
- Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
- Other clerical support as requested by the Resource nurse/Manager.
Benefits
- Staff, Physician and Volunteer engagement support
- Research and academic collaboration opportunities
- Commitment to creating an inclusive, equitable and accessible workplace
- Accommodations available throughout the recruitment process and employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
