Clerical Support Analyst

PLS•Oak Brook, IL

3h•Onsite

About The Position

This position will be a strong support role for third party services. This role requires critical thinking, problem solving, and effective communication skills. The role lends support and works with several other departments. Organizational and self-motivational skills are necessary to maintain & manage the moving parts of internal processes and the third-party agencies. This is a great role for someone who can wear many hats (and wear them well!), is a true people person, and is highly organized. The person in this role should have an ownership mindset and demonstrate a passion for satisfaction.

Requirements

A High School diploma is required
0 – 2 years of bookkeeping or banking experience preferred
Experience with Microsoft Office products including Excel, Word, and Access. Ability to work with large volumes of data.
Strong understanding of reconciliation concepts with a commitment to accuracy and completeness of financial data.
Ability to plan, prioritize, and organize a diversified workload to complete assignments
Research and resolution management
Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
Excellent communication skills, both verbal and written
Good interpersonal skills working with internal and external customers
The ability to work with demanding deadlines
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Able to work flexible hours

Nice To Haves

English/Spanish speaking is a plus

Responsibilities

The main point of contact for agencies, maintaining client service email inbox and coordinating with other colleagues to provide answers and solutions for both internal customers and the agencies
Process and organize request requests working effectively with other departments and the third-party agencies
Scheduling and organizing third party conference meetings and proactively preparing meeting materials in advance
Ensures all service requests are processed efficiently
Maintain mid-month and monthly wires/invoices to ensure from Third Party Vendors for payment
Monitor activity with Agency to ensure compliance with company guidelines
Serving as a liaison between departments and the third-party agencies
Maintain schedule for audits and ensure audits are completed
Perform day-to day activities that ensure effective account management of assigned accounts.
Support the month-end close process to accurately record and report timely all financial transactions
Perform other duties as assigned
Follow company policies and procedures