Clerical Supervisor - Atrium Health One Health Family Medicine and Urgent Care - NoDa
About The Position
The Clerical Supervisor will be responsible for developing staffing plans to maximize resource utilization, interviewing and selecting clerical team members in cooperation with the department manager, and training new clerical team members. This role involves coaching and counseling team members on performance, overseeing the achievement of departmental performance metrics (productivity and quality standards), and conducting or delegating auditing for compliance with policies and standard work. The position operates in a fast-paced environment and requires long periods of sitting, computer and phone use, along with some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. The supervisor must be able to lift up to 30 pounds and possess intact senses of sight, hearing, and touch, with clear articulation.
Requirements
- High School Diploma or GED Required.
- Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.
Nice To Haves
- Associates degree preferred.
- Minimum of 3 years in a medical office setting preferred.
Responsibilities
- Develops staffing plans to maximize use of resources.
- Interviews and selects clerical team members for the department in cooperation with the department manager.
- Trains and assists new clerical team members in the onboarding process for the department.
- Coaches and counsels clerical team members on their performance.
- Oversees meeting performance metrics for the department to include productivity and quality standards.
- Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
