Clerical Supervisor - Ambulatory - MSKI Orthopedics and Sports Medicine Randolph

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Onsite

About The Position

The Clerical Supervisor - Ambulatory - MSKI Orthopedics and Sports Medicine Randolph is responsible for developing staffing plans, interviewing and selecting clerical team members, training and onboarding new hires, and coaching existing team members on performance. This role oversees meeting performance metrics for the department, including productivity and quality standards, and conducts or delegates auditing for compliance with policies and standard work.

Requirements

• High School Diploma or GED Required.
• Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.

Nice To Haves

• Associates degree preferred.
• Minimum of 3 years in a medical office setting preferred.

Responsibilities

• Develops staffing plans to maximize use of resources.
• Interviews and selects clerical team members for the department in cooperation with the department manager.
• Trains and assists new clerical team members in the onboarding process for the department.
• Coaches and counsels clerical team members on their performance.
• Oversees meeting performance metrics for the department to include productivity and quality standards.
• Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED