Miscellaneous Temp - Clerical Specialist - Vital Records (Health Services)

Shelby County Government•Memphis, TN

10d•Hybrid

About The Position

Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require the use of limited independent judgment and skill in processing, communicating, creating, and/or maintaining various records, files, and information regarding specific departmental functions. This position is temporary and may require working at multiple locations, including weekends and after regular business hours. A background check is required, and preference is given to Spanish speakers.

Requirements

Two (2) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; and a high school diploma or possess a GED; OR One (1) year of appropriate clerical, bookkeeping, data processing, or statistical work; and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university.
Knowledge of modern office practices, procedures, and equipment; skilled at operating office equipment.
Knowledge of Business English and math.
Knowledge of basic cash-handling procedures and recordkeeping practices.
Ability to communicate effectively with diverse populations, including individuals with limited English proficiency.
Ability to plan, organize, and maintain an even flow of work.
Ability to express ideas clearly, concisely, and effectively, verbally and in writing.
Ability to resolve problematic situations.
Proficient in Microsoft Office (Word and Excel) and County application software.
Strong customer service and interpersonal communication skills.
Must be able to work at multiple locations as required.
Must be a resident of Shelby County (unless exempt as a public safety/civil service employee).

Nice To Haves

Spanish speaker
Bilingual with the ability to speak and write fluently in English and Spanish

Responsibilities

Processes, enters, and maintains vital records data, applications, registrations, permits, licenses, and related documents in accordance with established procedures.
Greets customers and responds to inquiries by telephone or in person regarding departmental services, policies, procedures, and records requests.
Reviews, verifies, and processes records, reports, and documents for accuracy, completeness, and compliance with applicable requirements.
Collects, processes, and records fees for department-specific services, including maintaining and balancing the cash drawer when applicable.
Issues or mails authorized vital records documents and related materials as required.
Prepares correspondence, memoranda, reports, and other clerical documents for review and approval.
Maintains files, control records, and standard reports using data from various sources.
Operates office equipment and assists other clerical staff in completing daily work assignments.
Performs other related duties as required or directed.